Support for students

Our students are central to everything we do so we want you to have a fantastic experience at UCW.

Life as a higher education student can be daunting, but there is so much support available to help make your time as stress-free and straightforward as possible. HEART is your student services team and your first port of call for any issues.

You can find them here: 

  • Winter Gardens HEART Zone room 017: Monday to Friday.
  • Loxton Campus room A125: Monday to Friday.
  • South West Skills Campus Future Tech Centre room 005: Mondays only.

They’ve produced this booklet and these informative pages about some of the most important student support issues:

The dropdowns below deal with specific issues for our students and also give an idea of just some of the support on offer if you are thinking of studying with us.

But if you would prefer to just have a chat with someone about something, please don’t hesitate to pop by and speak to the team. It’s the best way!

You can also give them a ring on 01934 411 409 or get in touch by email at

The HEART team are super friendly and can offer great advice and guidance about pretty much anything you are going through, but you may feel more comfortable seeking support from someone in a similar position to you.

UCW Peer Mentors are second and third-year students who act as positive role models for new students, or for those who just need a little more help to settle in to higher education. They are trained to be able to point their mentees towards formal support but can also just be another person to chat with on a regular basis.

Please contact HEART if you would like to access Peer Mentor support.