Support for students

Our students are central to everything we do so we want you to have a fantastic experience at UCW.

Life as a higher education student can be daunting, but there is so much support available to help make your time as stress-free and straightforward as possible. HEART is your student services team and your first port of call for any issues.

You can find them here: 

  • Winter Gardens HEART Zone room 017: Monday to Friday.
  • Loxton Campus room A125: Monday to Friday.
  • South West Skills Campus Future Tech Centre room 005: Mondays only.

They’ve produced these informative pages about some of the most important student support issues:

The dropdowns below deal with specific issues for our students and also give an idea of just some of the support on offer if you are thinking of studying with us.

But if you would prefer to just have a chat with someone about something, please don’t hesitate to pop by and speak to the team. It’s the best way!

You can also give them a ring on 01934 411 409 or get in touch by email at

The HEART team are super friendly and can offer great advice and guidance about pretty much anything you are going through, but you may feel more comfortable seeking support from someone in a similar position to you.

UCW Peer Mentors are second and third-year students who act as positive role models for new students, or for those who just need a little more help to settle in to higher education. They are trained to be able to point their mentees towards formal support but can also just be another person to chat with on a regular basis.

Please contact HEART if you would like to access Peer Mentor support.

Sometimes circumstances that are out of your control will prevent you from being able to complete an assignment or sit an exam. In these instances you can apply for deadline extensions due to mitigating / extenuating circumstances.

Please contact HEART as early as you can for guidance on these matters as they know the procedures that you will have to follow with your partner university.

Students at UCW are assigned a Personal Tutor with whom they have at least three individual progress review sessions throughout the year. As a UCW student, you will also be expected to attend regular group seminars so you know about everything going on in your programme. Personal Tutors are also available on an informal basis, and can provide references and help you make informed decisions about your career or future studies.

We are committed to providing additional support to care leavers, young carers and people who are estranged from their parents.

If this applies to you, our Deputy Academic Registrar Abby Dobson (01934 411 323) and Student Welfare Officer Clem Williams (01934 422 762) are the best people to get in touch with. They are both lovely, and can help and advise on a range of matters, including applications, year-round accommodation, mental health and wellbeing and learning support.

You may also be eligible for additional financial support from a number of sources, including your Local Authority and partner university, depending on your circumstances, and Abby or Clem can help you find out more about your options.

As a part of the Weston College Group, UCW has been awarded the Buttle UK Quality Mark for our support for carers and care leavers in higher education.

We are also recognised by PROPEL, which is a higher education-specific website developed by BECOME, the charity for children in care and young care leavers.

Full-time students who live by themselves or with other full-time students are exempt from paying council tax. If you are living with non-students, your household may still be eligible for a discount of up to 25%. If you are progressing from a Foundation Degree to an Honours Top-up, you will have to pay council tax for the period between one course finishing and the new one starting.

Please click here to find out more.

Council tax exemption certificates can be collected from HEART.

We don’t recommend driving to UCW to attend lectures unless you live far from any public transport options. After parking, tax, petrol and insurance, you won’t have any maintenance loan left! Our campuses are all easy to find in Weston and just a short drive from junction 21 of the M5, though, if driving is your best option.

To help our full-time students get to UCW, we offer discounted bus travel. The pass, which currently costs £110 per term (2016/17 price), can be used on any regional First Bus routes all week long during term-time.

You can also use your pass to travel to and from work experience placements, and most of our students travel easily to UCW on First Buses from across the region using either services dedicated to us or on timetabled routes, with frequent buses from within the Weston area, as well as direct buses from Bath, Bristol, Clevedon, Nailsea, Portishead, Burnham-on-Sea, Wells, Bridgwater and the surrounding areas.

Again, speak to HEART to find out more about the bus pass. They are all public transport experts!

Many of our students prefer to cycle to UCW, with secure bicycle storage at all of our campuses.

Weston is also on the main train line from Bristol to Exeter. Bath is also just a short train journey from Bristol. It takes around 15 minutes to walk from Knightstone Campus or the Winter Gardens from the main Weston railway station, and Loxton Campus is around 15 minutes by bus. The South West Skills Campus is close to Weston Milton railway station.